Special Programs Manager II - Health Services

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of department leadership, the Special Programs Manager II will be responsible for program management including initiation, planning, development, and monitoring of Special Programs implementations in order to ensure on time accuracy and fiscal sustainability.  This position will act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled.  This position will provide expertise and knowledge to support management processes for release management, and interdepartmental issue response and resolution management. Issues and projects assigned for this position will generally be medium-to-high priority / size of complexity.  This position will be involved with technology deployments and communications of projects and issue management at the Manager, Director, and Chief levels as well as external organizations and providers. 

As this position reports to upper management in Health Services, the assignments may be related to population health, any of the departments reporting to the Vice President, or any enterprise-wide strategic initiatives.  

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Provide research, analytical support, and project management in the areas of issue resolution, implementation of regulatory changes, strategic projects, development of policies, and configuration and processes that are in the best interest of supported business operations and departments reporting to the VP
2. Manage medium-to-large complexity / medium-to-high priority projects and issues inclusive of business, regulatory, or technology deployments (inclusive of project budgets and acquiring resources with agreements from functional areas, 3rd party vendors, providers, and consultants)
3. Coordinate, prepare, and monitor assigned projects, documentation, and report outs
4. Act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled
5. Assist work with external vendor(s) if needed in planning and implementing specific initiatives, contract development, board write ups, and to manage the terms of the vendor service agreement until completion of the vendor engagement
6. Assist in the collaboration with the department in planning, developing, and submitting responses to audits
7. Monitor ongoing work plans and initiatives to ensure that interventions are completed to mitigate risks and issues
8. Assist in coordination of annual reviews of Policies and Procedures (PnP) which includes gap analysis for PnPs, working with subject matter experts to update existing content or creating new documents, and uploading into source document management areas as needed
9. Assist in responses and completion of deliverables
10. Capture process efficiencies developed through projects and incorporate LEAN methodologies into project practices
11. Support the departments reporting to the VP on special company-wide projects and initiatives as needed
12. Determine program resource requirements and procedure resources
13. Gather details for budgets needed and analysis for special projects or issue resolution as requested by department leadership
14. When required, leads, or assists with the development of Request for Proposals (RFP) for external products and / or services
15. Perform any other duties as required to ensure Health Plan operations and department business needs are successful

Education & Experience

• Minimum of five (5) years of relevant experience
• Strategic thinker with experience in program and project management (PM)
• Expert experience with machine learning, statistics, and informational retrieval
• Master’s degree from an accredited institution required
  • In lieu of a Master’s degree, a relevant certification (i.e., PMP, PgMP, CBAP or PMI‐PBA is required)

Key Qualifications

• Ability to develop plans and has knowledge and application experience of standard PM practices
• This position provides key operational information and key organizational tactical / strategic information through the effective implementation of data initiatives
• Initiatives include data trending analyses, data profiling, data mining, data analysis, and promoting a data-aware culture throughout IEHP
• Must possess strong knowledge of project management and cross-organization coordination
• Understanding and sensitivity to a multi-cultural environment and community
• Strong interpersonal skills, strong project management skills, and strong issue management skills
• Microcomputer applications: spreadsheet, database, and word processing
• Must have excellent writing, interpersonal communication, organizational skills
• Must support a culture of collaboration
• A high degree of patience; attention to detail; ability to work in changing, fast-paced environment
• Strong ability to translate data into meaningful and actionable information

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday - Thursday onsite in Rancho Cucamonga, CA)