Transformation Gemba Coach

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Reporting to the Chief Transformation Officer, the Transformation Gemba Coach serves as a system-level enablement resource responsible for strengthening enterprise continuous improvement capabilities through Gemba-based coaching, standardization, and Lean methodology deployment aligned to System Transformation & Re-Engineering (STAR) transformation principles and delivery practices. This role focuses on building organizational capability for structured problem-solving, leader-led improvement, and coaching-based transformation support across STAR-sponsored initiatives. Through direct observation of work, facilitation support, intake consultation, and leader enablement activities, the role reinforces enterprise alignment to Lean methodologies, operational excellence principles, and STAR transformation standards.

Operating within the STAR transformation delivery model, the Transformation Gemba Coach partners with leaders, sponsors, STAR facilitators, and STAR leadership to support initiative intake, triage, charter development, facilitation readiness and alignment of transformation resources to enterprise priorities. This role serves as a strategic advisor and capability-building resource responsible for strengthening problem-solving efforts, and reinforcing consistent application of STAR methodologies, facilitation practices, and enterprise improvement approaches across organizational initiatives. 

This role operates in close partnership with STAR leadership to reinforce consistency in transformation delivery, enterprise problem-solving standards, facilitation practices, and organizational methodologies across STAR-supported initiatives. 

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• Gemba Coaching & Practice Development: Coach and strengthen the application of Gemba practices across leaders and facilitators to improve the quality of transformation and problem solving, supporting sustained outcomes and more effective impact. Provide feedback and guidance to ensure Gemba is conducted consistently and aligned to enterprise standards
• Initiative Intake, Triage & Charter Development: Partner with STAR leadership to support intake assessment, triage activities, and charter development for STAR-supported initiatives to determine appropriate engagement approach, facilitation support needs, and resource alignment. Partner with leaders, sponsors, and STAR facilitators to support initiative charter development, clarity scope and objectives, and algin transformation efforts to enterprise priorities and STAR delivery practices
• Leader-Led Problem-Solving Enablement: Establish and reinforce STAR-aligned problem-solving approaches, leader-led improvement practices, and structured facilitation methods that enable leaders and teams to independently advance operational improvement efforts while maintaining alignment to enterprise continuous improvement principles
• Enterprise Resource Development & Lean Capability Building: Develop and maintain a centralized suite of transformation methodologies, facilitation frameworks, coaching tools, leader enablement resources, and problem-solving standards that strengthen enterprise continuous improvement capability and support consistent application of Lean principles across the organization
• Best Practice Integration & Standard Work: Partner with leaders and facilitators to establish and sustain industry-standard transformation practices, leader-led improvement approaches, facilitation standards, and coaching methodologies that reinforce effective problem-solving behaviors, operational excellence, and enterprise continuous improvement maturity
• Facilitator Advisory & Strategic Enablement: Partner with STAR facilitators to strengthen transformation delivery consistency through coaching, facilitation advisory support, intake consultation, and application of industry best practices across STAR-supported initiatives and enterprise transformation efforts
• Performance Insight & Continuous Improvement: Monitor effectiveness of leader-led and facilitator-led approaches, including adoption, quality of problem-solving, and outcomes. Identify patterns, capture lessons learned, and continuously refine frameworks, tools, and engagement models to strengthen enterprise capability
• Enterprise Transformation Consistency: Reinforce consistent application of enterprise transformation principles, operational excellence expectations, and continuous improvement practices across organizational initiatives through coaching, advisory support, and alignment to established enterprise approaches
• Adoption, Education & Sustainment Enablement: Drive awareness, understanding, and sustained adoption of problem-solving approaches, improvement frameworks, and operational behaviors across the organization. Deliver education and targeted learning experiences that enable leaders and teams to confidently apply tools in practice
• Enterprise Transformation Insight & Strategic Enablement: Synthesize cross-initiative insights, organizational observations, and transformation trends to identify system improvement opportunities, strengthen enterprise transformation capability, and inform strategic organizational improvement priorities
• Perform any other duties as required to ensure Health Plan operations and department needs are successful

Education & Requirement

• Seven (7) years of demonstrated experience at a professional level in continuous improvement, enterprise transformation, organizational effectiveness, and/or operational excellence
• Experience must include leading complex cross-functional improvement initiatives, facilitating organizational change, applying Managing for Daily Improvement (MDI) principles, and supporting enterprise-wide transformation efforts
• Demonstrated experience developing and applying structured problem-solving methodologies, transformation frameworks, facilitation standards, coaching practices and operational standard work
• Experience partnership with leaders and stakeholders to strengthen organization capability, adoption, and sustained improvement outcomes required
• Prior health care experience required
• Bachelor's degree from an accredited institution required
• Master's degree from an accredited institution preferred
• Lean Certification preferred
• Change Management Certification preferred
• Executive or Leadership Coaching Certification preferred
• Project Management Professional (PMP) preferred

Key Qualifications

Expert comprehensive knowledge, familiarity, and aptitude in the following:

• Coaching methodologies and techniques for developing leaders and facilitators, including providing real-time feedback, guiding critical thinking, and building capability.
• Continuous improvement and transformation methodologies, including Lean principles, standard work, structured problem-solving and performance management systems.
• Enterprise problem-solving frameworks, including development and application of scalable tools, playbooks, and delivery models.
• Change management principles, including driving awareness, adoption, reinforcement, and sustainment of new ways of working.
• Executive stakeholder engagement and enterprise transformation enablement, including alignment of operational priorities, adoption strategies, and organizational readiness efforts.
• Performance measurement and outcome tracking including defining meaningful metrics, interpreting dashboards, and identifying gaps in performance.
• Managing for Daily Improvement (MDI) and integration of problem-solving into operating models and governance structures.
• Industry best practices and benchmarking to inform problem-solving approaches, frameworks, and organizational capacity building.
• Health plan operations and cross-functional dependencies, including governance structures, stakeholder alignment, and enterprise priorities.
• Use of common business and productivity tools (Microsoft Word, Visio, PowerPoint, Excel). Familiar with data visualization tools.

 Demonstrated skills in:

• Coaching leaders & facilitators in the Gemba to strengthen problem-solving approach, critical thinking, and application of transformation, Lean, and change management methodologies
• Designing and implementing structured problem-solving frameworks, tools, and standard work for enterprise use
• Assessing enterprise initiatives and recommending appropriate transformation approaches, engagement strategies, and delivery models based on organizational need and readiness
• Advising and guiding leaders in problem-solving efforts by strengthening problem framing, approach, and critical thinking
• Translating complex methodologies into practical, easy-to-use tools and resources that drive adoption
• Driving alignment and organizational readiness across diverse stakeholders, including executive sponsors, business owners, operational leaders, and transformation teams
• Communicate complex concepts clearly and effectively to varied audiences
• Analyzing data and operational information to identify trends, assess effectiveness, and inform continuous improvement
• Identify patterns and insights across initiatives to refine tools and approaches

Proven ability to:

• Influence without direct authority and build trust across organization levels
• Navigate complex organizational environments while balancing enterprise priorities, stakeholder needs, and transformation objectives
• Balance strategic thinking with practical execution, ensuring solutions are both scalable and actionable
• Manage multiple priorities while maintaining focus on enterprise impact
• Adapt to evolving organizational needs while maintaining clarity and consistency in approach
• Drive adoption of tools through effective education and reinforcement
• Continuously improve systems, tools, and processes by incorporating feedback, lessons learned and best practices

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday – Thursday onsite in Rancho Cucamonga, CA.)