Engineer I - Integrated Operations

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Reporting to the Supervisor, Integrated Operations, the Engineer I - Integrated Operations is a technical operations role responsible for real time monitoring, alert response, and first level triage across IEHP’s Windows and Linux server environments, Cisco network environment, and application performance alerting. This role helps ensure the availability, stability, and performance of critical systems by managing, maintaining, and leveraging enterprise monitoring platforms (such as SolarWinds, Dynatrace, and Elastic Search), responding to system events, and coordinating with the ITSM and engineering teams for escalations. The Engineer I - Integrated Operations serves as the front line of operational visibility for IT services and plays a key role in maintaining uptime and service continuity.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Real-Time Monitoring & Alert Response:

• Monitor Windows and Linux servers, infrastructure, and business critical systems using enterprise observability tools such as SolarWinds, Dynatrace, and Elastic Search.
• Respond immediately to system alerts, performance degradation, service interruptions, and hardware level warnings.
• Perform initial triage of incidents including log review, validation, and basic troubleshooting.
• Escalate issues based on severity, impact, and predefined runbooks.

Systems & Infrastructure Awareness:

• Maintain situational awareness of server and infrastructure health across on prem and cloud environments.
• Interpret logs (syslog, Windows event logs, SNMP traps, basic packet data), identify patterns, and surface recurring issues for engineering reviews.
• Support security related monitoring by escalating suspicious activity, anomalies, or potential indicators of compromise.

Incident & Change Management:

• Document incidents, escalation notes, resolution steps, and system behavior in the ticketing system.
• Follow standardized operating procedures (SOPs), runbooks, and incident response workflows.
• Support major incident bridges as required, including providing real time system health updates.

Operational Readiness & Reliability:

• Participate in expanded monitoring schedules, including alternative shift work or 24/7 coverage models, depending on operational needs.
• Assist in automated or routine operational checks, heartbeat verifications, and service status validation.
• Coordinate with engineering teams to validate system states after maintenance windows and deployments.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Education & Requirements 

• A minimum of two (2) years of experience required in a combination of the following areas:
  • Operational support experience is required
  • Design/administration of monitoring products
  • Monitoring and configuration management for scalable environments
  • Basic Script Python and PowerShell
  • DevOps and SRE activities and understanding of industry best practices
• Associate’s degree in a computer-related field or similar technical field from an accredited institution required
  • In lieu of the required degree, a minimum of two (2) years of additional technical operational support experience is required for this position
  • This experience is in addition to the minimum years listed in the Experience Requirements above

Key Qualifications

• Working knowledge and proficient understanding of:
  • Basic scripting Python and PowerShell
  • Automating processes and integrating tools using REST APIs
  • APM/ITIM tools like Dynatrace or Elastic Search
  • Microsoft Windows Server operating system, Microsoft Windows 10/11, Microsoft Office 2013/2016/O365 products: Word, Excel, PowerPoint, and Access
  • TCP/IP networking, Citrix, VDI knowledge
• Strong planning, organization, critical thinking, decision-making, and communication (verbal and written) skills. Demonstrates effective use of listening skills
• Interpersonal and collaboration skills. Proactive application monitoring and technical troubleshooting skills
• Proven ability to:
  • Problem solve utilizing analytical and critical thinking
  • Convey information and express thoughts and facts clearly, orally, and in writing
  • Collaborate and communicate in a team-based environment
  • Display openness to other people’s ideas and thoughts
• Must be able to lift, push or pull up to 50 lbs.
  • Items weighing more than 50 lbs. will require assistance when moving
  • Back support belts must be worn when lifting, pushing, or pulling items. Projects involving lifting server appliance weights up to 50 lbs.

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)