Director, Quality Engineering & Business Systems Analysis

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

The Director of Quality Engineering & Business Systems Analysis oversees the overall quality and engineering operations of the company. This person drives the “Testing Center of Excellence” for the enterprise to enable improved IT solution quality, accelerate delivery, and increase testing collaboration. The incumbent is responsible for Test Automation, Test Data Management, and Test Environment Management of all applications managed by IT internal team and third-party vendors. This role is also responsible to provide strategic leadership to Business System Analyst functions and process improvement initiatives to embed the quality into the software products at early stages of development.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• Hybrid schedule
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Oversee QE/BSA functions, collaborating across departments and vendors; contribute to strategic planning, and ensure a collaborative and business-minded team culture while serving as liaison to ensure business needs are met.
2. Lead test delivery and governance, coordinate Business Systems Analysis and Testing teams, and publish standards/ methodologies for planning and executing tests across multiple groups (QA/UAT/BUA).
3. Evaluate and report on the quality program, develop and enforce QA standards, methodologies, and best practices for testing and continuous improvement.
4. Create and mature quality assurance strategies and initiatives; introduce industry best practices and templates to enhance test maturity and accelerate quality.
5. Drive automation across functional/nonfunctional test areas, apply automation frameworks to key IEHP applications, and maintain regression suites and documentation.
6. Manage vendor relationships and contracts, monitor vendor partner networks critical to success, and analyze vendor impact on current and future products/services.
7. Introduce and manage training, performance standards, coaching, and development programs for team growth and performance accountability.
8. Assess and communicate system-related risks, impacts, and mitigations; contribute insights into planning and issue resolution.
9. Coordinate stakeholder communication, finance, and budget management activities, including organizational change assessments and support for enterprise business functions.
10. Promote service improvement and continuous innovation using best practices and process data to guide QA enhancements.
11. Lead testing and integration efforts for technical systems and ensure smooth end-to-end data flows for appropriate levels of testing.
12. Support team initiatives and contribute to enterprise efforts as needed with flexibility and team spirit.
13. Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each Team Member within IEHP guidelines.
14. Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Education & Requirements 

• A minimum of ten (10) years of Information systems and Quality Assurance experience required
• Proven leadership experience, mentoring, and developing a Quality Assurance team at a leadership level
• Experience planning and executing end to end testing of integrated systems including validation of the integration layer
• Experience writing and executing basic SQL query commands
• Experience working with SDLC and Agile/Scrum methodologies
• Experience in performing different types of Testing: Black box, GUI, Integration, Regression, Backend, System, End-to-End and User Acceptance Testing
• Experience in vendor management
• Demonstrated leader in the coordination of cross-functional teams and champion of consistency and task completion
• Demonstrated success in achieving new business development goals
• Master's degree in Computer Science, Information Management or similar technical field from an accredited institution required

Key Qualifications

• Knowledge of:
  • IT Strategy planning, IT Methodologies/QA Processes, and Automation technologies
  • Understanding of Automation Tools/ Technologies and Frameworks
  • Prior Business system Analysis experience
  • Understanding of EDI X12/HL7
  • Requirement gathering and Business System Analysis
• Strong understanding of:
  • Healthcare issues, information systems, management issues, and current trends
  • Conceptualizing business strategies while implementing information systems and technology strategic direction
  • Quality assurance processes and procedures, and the ability to devise methods to enforce quality standards
  • All aspects of the health care industry
  • Extensive experience in clinical workflows, IT systems and integrations, federal regulations, and state and federal programs
• Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills
• Strong interpersonal skills
• Budget management skills
• Proven skills in budget preparation fiscal management
• Group presentation, leadership, team building, analytical and organizational skills
• Robust analytical skills for both existing processes and identifying areas of opportunity
• Excellent decision-making, problem-solving, team and time management skills
• Proven skills in the development, implementation and execution of strategic plans, the integration of complex projects into existing systems and structures, and the ability to identify future opportunities
• Recruit, motivate and manage IT staff members
• Proven ability to:
  • Be a leader with a hands-on approach in a complex fast-paced business environment
  • Present issues and challenges in senior management forums
  • Work with a team of professionals from various disciplines
  • Lead through times of change, disruption, and growth
  • Express action-oriented and creative approaches to IT system issues and problems
  • Listen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environment
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Create quality standards, tools, and methodologies

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)