Director, Reporting Analytics & Informatics

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

The Reporting Analytics & Informatics Director plays a key role in setting and upholding standards for analytics and reporting. This position manages the day-to-day operations of the reporting and analytics CoE, including organizing forums, maintaining processes and documentation, and overseeing project intake and prioritization. The Director, Reporting Analytics & Informatics ensures adherence to policies, supports initiative execution, and proactively addresses issues and risks. This role requires close collaboration with business partners and stakeholders to maintain consistency and quality in analytics and reporting practices.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• Hybrid schedule
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Oversee day-to-day operations and execution of the Center of Excellence (CoE) program and related initiatives.
2. Coordinate and facilitate all CoE forums and working sessions, including the CoE Council, User Group Forums, and Steering Committee.
3. Manage the CoE backlog by overseeing intake, prioritization, and tracking of initiatives, risks, issues, and other requests.
4. Enforce process adherence by championing and monitoring CoE-aligned practices and standards.
5. Maintain and socialize the repository of CoE processes and policies across the organization.
6. Identify training needs, monitor development efforts, and maintain the training catalog to ensure continuous learning.
7. Track program success by benchmarking and monitoring KPIs and developing action plans when KPIs fall short.
8. Lead the Reporting and Analytics team, ensuring the delivery of high-impact insights and data support.
9. Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each Team Member within IEHP guidelines.
10. Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Education & Requirements 

• Minimum of 7 years of experience in a health plan or other healthcare related organization, inclusive of data project management experience, and leadership of a small to medium team (5+ people)
• Experience with technical data product delivery (e.g., ETL, data modelling, reporting development)
• Experience with reporting and analytics governance
• Bachelor’s degree in computer science, MIS, or information management or a related field from an accredited institution required
• Master’s degree in computer science, MIS, or information management preferred

Key Qualifications

• Knowledge of reporting and analytics best practices and common tools used (e.g.,
• Power BI, SAS)
• Knowledge of project management, meeting facilitation, backlog management, and
• project prioritization
• Knowledge of data delivery lifecycle (i.e., development, testing, production)
• Knowledge of common health plan reporting and analytics use cases
• Apply knowledge and experience to motivate team to meet organizational goals
• Highly developed skills in priority setting and alignment of project priorities with
• Departmental strategy
• Highest personal and professional integrity and strong work ethics
• Ability to articulate vision of transformation efforts and a sense of mission
• Willingness to take change and provide direction
• Results orientation, willingness to commit to a direction and drive operations to
• completion
• Demonstrated ability to manage adversity and challenging situations
• Ability to manage relationships and drive collaboration and alignment across business & technical audiences
• Ability to develop cooperative and constructive working relationships
• Ability to handle complaints, settle disputes and resolve conflicts and negotiate with
• others
• Collaborative team player orientation towards work relationships, strong culture
• awareness
• Ability to break down complex problems and projects into manageable goals
• Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
• Schedule may adjust based on business need which may include evenings, holidays, and weekends

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)