Transformation Facilitator

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general direction of department leadership, the Transformation Facilitator will work closely with leaders and Team Members throughout the enterprise to build internal problem-solving capability, develop a culture of continuous improvement, and improve efficiencies to stabilize key processes utilizing a variety of tools including Lean Methodology. The Transformation Facilitator partners with leaders to drive organizational change, guiding Transformation work, and fostering a culture of continuous improvement. They will also influence others to embed lean thinking in leaders, accelerate Transformation, and deliver measurable business outcomes that enhance efficiency, quality, and value.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• Hybrid schedule
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Transformation Leadership: Serve as a trusted advisor & coach to leaders and Team Members on Transformation thinking, tools, and behaviors. Develop Lean Champions throughout the organization with targeted training, mentorships, and skill-building activities. Champion the development of a continuous improvement mindset and guide departments in designing & implementing management systems that sustain results.
2. Facilitation & Coaching, Problem Solving: Lead the facilitation of improvement projects and events of a complex nature with minimal oversight, including preparation, execution, implementation, and sustainment. Meet quality standards and the production of expected deliverables during all phases of the event and project life cycle.
3. Facilitation & Coaching, Managing for Daily Improvement (MDI): Support the development of Managing for Daily Improvement (MDI) practices throughout the enterprise for a linked checking system and a linked learning system that connects senior management work to that of the front lines and improve operations, efficiencies, and outcomes.
4. Stakeholder Management: Collaborate extensively with Executive Sponsor, Business Owner, Process Owners, Team Leads, and other appropriate partners to gather requirements, understand needs and ensure initiatives are connected to strategic goals.
5. Leadership in the Gemba: Use data, metrics, and observations in the Gemba to identify improvement opportunities, measure impact, and Plan Do Check Act (PDCA) as needed to drive operational excellence. Lead key improvement efforts across enterprise-wide value streams using established Lean best practices, standard work processes, methods, and tools.
6. Change Management Leadership: Address organizational resistance to change management by building trust and demonstrating the value of new processes and methodologies. Coach, demonstrate, and reinforce change management principles in events and in the Gemba.
7. Support Performance Tracking: Ensure implementation and management system as part of all Kaizen events to support sustainability. Coach and mentor Leadership teams in establishing and maintaining the strategic focus area, action plans, dashboards, and linked measurement system to execute the work. Support leaders in achieving measurable improvements, translating operational data into insights that drive action & accountability.
8. A3 Thinking Proficiency: Demonstrate advanced proficiency and lead teams in applying A3 problem-solving methodology to define issues, analyze root causes, develop countermeasures, and track outcomes. Coach leaders and staff to build disciplined thinking, structured communication, and data-driven decision-making capability. Leverage lean tools and demonstrate strong proficiency with tool enhancement, maintaining strong Lean principles.
9. Capability Tracking: Develop & deliver training programs, coach in the Gemba, and perform just in time training (JIT) to promote data-driven decision making and standardized problem solving throughout the enterprise, reinforcing the culture of developing problem solvers throughout the organization.
10. Communication & Consensus Building: Effectively communicate Transformational objectives, strategies, and outcomes to diverse audiences with varying Lean competencies. Be adaptable in coaching approaches and agile in adapting to changing environments and stakeholders.
11. Perform any other duties as required to ensure Health Plan operations and department needs are successful.

Education & Requirements 

• Three (3) years of demonstrated experience, at a professional level, in process/project management including participation in improvement projects or operations and three (3) years in a dedicated Lean role required
• Experience leading change management initiatives
• Project Management experience required
• Experience with advanced Lean technical concepts such as level loading, pull, mistake proofing and rapid changeover
• Experience leading VSA, RIE, Process Mapping, and Discovery with limited support.
• Prior health care experience preferred
• Bachelor's degree from an accredited institution required.
  • In lieu of the required degree, a minimum of four (4) years of additional relevant work experience and successful completion of a competency assessment is required for this position
  • This experience is in addition to the minimum years listed in the Experience Requirements above
• Master's degree from an accredited institution preferred
• Certified trainer or group facilitator preferred

Key Qualifications

• Strong knowledge, familiarity, and aptitude in the following:
  • Lean tools and methodologies, including A3 thinking, Kaizen events, value stream mapping and Lean technical concepts such as 5S, quality, flow, and visual systems
  • Use of small group and adult learning techniques
• Proficiency with Change Management principles preferred
• Demonstrated skill in successfully working with and motivating diverse work teams, including group process facilitation, change management and conflict resolution. Must demonstrate influence without authority and be proficient in modeling and navigating highly dynamic situations requiring Emotional Intelligence (EQ)
• Skilled in teaching improvement concepts and principles to diverse audiences from Senior Leaders to frontline staff
• Must be able to assess learning styles and modify approaches to meet the need of the moment or learning style
• Excellent project and time management skills
• Must be able to utilize critical thinking & discernment to escalate or mitigate as needed to overcome delays and barriers
• Strong communication skills (verbal, written and listening)
• Highly proficient in all Microsoft Office applications, with an emphasis on Word, Excel, and PowerPoint
• Must be able to understand and support teams through data-driven problem solving through A3 Thinking and Change Management process
• Strong analytical and critical thinking skills
• Read and interpret data and translate data into meaningful information to shape work at both the department and enterprise level
• Ability to analyze and document complex business processes using process modeling tools such as Microsoft Office Products (Word, Excel, SharePoint, PowerPoint, Visio, PowerPoint, etc.).
• Proven ability to:
  • Interact effectively
  • Be comfortable speaking in public speaking and to a varied audience
  • Possess a problem-solving mindset
  • Perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment
  • Possess leadership qualities

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)