Community Engagement Ambassador

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general direction of the Manager of Community Engagement, the Community Engagement Ambassador (Ambassador) is responsible for developing and maintaining strong and consistent relationships with IEHP members, community-based organizations (CBO) and Providers. The Ambassadors are integral to the implementation of community, social and cultural strategic initiatives that lead to improved public perception of IEHP, engagement with community members, clinical quality metrics, service goals and compliance standards. Ambassadors routinely anticipate and respond to product/benefit educational needs and conduct ongoing CBO/member/provider and public entity trainings. The Ambassador is responsible for outreach to an assigned territory in the Inland Empire to market and educate on IEHP products by visiting CBOs, human services agencies, Community Wellness Centers (CWCs), public entity partners (i.e., settings such as health fairs, senior/community centers, and professional training facilities). This position also provides and distributes marketing materials to potential members. Ambassadors are responsible for collecting relevant data from their regional partners and community members as required by strategic plans developed by the organization. This position will be assigned a marketing territory within all lines of business (LOB) for the purpose of outreach, education, and member behavior data collection as appropriate.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• Hybrid schedule
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Develop and maintain relationships with IEHP county and city partners and agencies, community-based organizations, community leaders, IEHP providers, and academic institutions to support and leverage member education, outreach, and benefit initiatives as indicated by strategy and organizational. Recommend potential community partners who should be embedded into the expanded CWCs model.
2. Represent IEHP at community events, health fairs, health related activities, local conferences and with the public in general and educate participants on benefits and offerings available through all LOBs of IEHP.
3. Support coordination and execution of all strategic initiatives as developed by Marketing and Community Health leadership, including but not limited to - Vibrant Health goals, Leadership Immersion Engagement events, Bienestar Food Distributions and adjunct services as needed.
4. Collect KPI and member data as appropriate to support strategies developed by Marketing and Community Health.
5. Coordinate with CWC leadership to promote CWC Center engagement to drive members and prospective members to maximally engage with CWC services and touchpoints.
6. Report bi-weekly strategy insights and updates to Manager, Community Engagement and Community Health Administration to inform them about iteration and optimization of community engagement strategy.
7. Support rural health and disparity goals by prioritizing target regions and demographics as suggested by CH analyst team and QOM practices.
8. Obtain and maintain a progressive understanding of Medicare and Medi-Cal and related health insurance options.
9. Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Education & Requirements 

• Two (2) years of outreach or managed care experience required
• Experience in health plan or market/sales services related work required
• Bachelor’s degree in Human Development, Public Health, Sociology, or any related field from an accredited institution required
  • In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position
  • This experience is in addition to the minimum years listed in the Experience Requirements above
• Must be able to satisfactorily pass IEHP’s Medi-Cal Marketing test within three (3) months of employment.

Key Qualifications

• Must have a valid California Driver’s license and valid automobile insurance
• Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Understanding and sensitivity to a multi-cultural environment and community
• Knowledge of Medicare managed care and Medi-Cal managed care preferred
• Bilingual (IEHP Threshold Language) preferred
• Verbal and written, word processing, and spreadsheet capabilities
• Data input and basic analysis
• Excellent interpersonal/communication skills, public speaking, and presentations skills with communities of diverse education, socio-economic, cultural, and professional backgrounds
• Organizational ability
• Telephone courtesy and high degree of patience
• Strong problem-solving capability
• Ability to drive and travel throughout the entire Inland Empire
• Ability to work evenings and weekends at community events as needed
• Community Engagement Ambassadors will have on-going, face-to-face and group connections, conversations, and presentations with IEHP members, general community, community/faith-based agencies, other partnering agencies and leaders

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)

Must also have:

• Ability to drive and travel throughout the entire Inland Empire
• Ability to work evenings and weekends at community events as needed