What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under direction from the Service Delivery Manager, IT Specialist I identifies, researches, and resolves routine technical/Help Desk tier 1 & occasionally tier 2 issues. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors issues using applicable systems and tools. Responds to telephone, email, walk-ups, and on-line requests for technical support. Additionally, may coordinate with other teams or departments to resolve user issues. Maintains accurate inventory, assigns wireless devices, and works with 3rd party vendors. Oversees data related projects, administration of IEHP applications, understands data requests, performs technical analysis, ensures timely and accurate completion of data related reporting, and effectively communicates results to the Management team. Possesses a clear understanding of general aspects of the position.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Education & Requirements
Key Qualifications
Start your journey towards a thriving future with IEHP and apply TODAY!
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