IT Specialist I

Location US-CA-Rancho Cucamonga
ID 2025-6060
Category
Information Technology
Position Type
Regular Full-Time
Work Model
On-site

Overview

What you can expect! 

 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

 

Under direction from the Service Delivery Manager, IT Specialist I identifies, researches, and resolves routine technical/Help Desk tier 1 & occasionally tier 2 issues. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors issues using applicable systems and tools. Responds to telephone, email, walk-ups, and on-line requests for technical support. Additionally, may coordinate with other teams or departments to resolve user issues. Maintains accurate inventory, assigns wireless devices, and works with 3rd party vendors. Oversees data related projects, administration of IEHP applications, understands data requests, performs technical analysis, ensures timely and accurate completion of data related reporting, and effectively communicates results to the Management team. Possesses a clear understanding of general aspects of the position.

 

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

 

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

  • Competitive salary.
  • Hybrid schedule.
  • CalPERS retirement.
  • State of the art fitness center on-site.
  • Medical Insurance with Dental and Vision.
  • Life, short-term, and long-term disability options
  • Career advancement opportunities and professional development.
  • Wellness programs that promote a healthy work-life balance.
  • Flexible Spending Account – Health Care/Childcare
  • CalPERS retirement
  • 457(b) option with a contribution match
  • Paid life insurance for employees
  • Pet care insurance

Key Responsibilities

  1. Responsible for ordering, configuring, and deploying company-wide mobile devices after proper approval and paperwork have been submitted to the help desk.
  2. Develop end-user training curriculum and train users on application usage.
  3. Analyze and resolve desktop computer, scanner, printer, and miscellaneous peripheral issues.
  4. Manage and maintain accurate company-wide inventory of IT related equipment including but not limited to desktop computers, cell phones, scanners, fax machines, printers, laptops, monitors, hotspots, and any item deemed IT related.
  5. Responsible for entering, updating, and closing service tickets through the help desk application, providing support at the desktop level, through remote software and at home user locations including but not limited to hardware\ software and VDI support.
  6. Administration of user accounts on mutable application platforms.
  7. Thoroughly document inconsistencies/ issues/ concerns for follow-up and /or resolution by the software vendor.
  8. Report the status of assigned tasks and / or related problem issues to the application implementation team.
  9. Create departmental workflow diagrams as they relate to the application program.
  10. Develop policies and procedures related to application configuration, general usage, and maintenance.
  11. Responsible for AD administration and integrity of AD information.
  12. Responsible for Desktop Patch management scheduling and monthly reporting.
  13. Responsible for managing and reporting desktop encryption monthly.
  14. Responsible for detailed documentation of all processes to ensure Help Desk are secure and compliant with HIPAA requirements.
  15. Responsible for planning and executing updates and new technologies as required to ensure production up-time is maintained.
  16. Manage and maintain service delivery application servers, through support calls, renewal of third-party applications, and upgrades as required to ensure proper functionally.
  17. Responsible for desktop security through USB and CD\DVD monitoring through policy settings.
  18. Responsible for monitoring and reporting excessive Citrix Profiles.
  19. Responsible for managing SFTP accounts, reporting, and monitoring.

Qualifications

Education & Requirements 

  • The following experience may be concurrent: Minimum two (2) years working in an IT support environment while providing user administration and maintaining PC hardware and software
  • Experience in Cisco Call Manager preferred
  • IT Support experience preferably in the medical field
  • Associate’s degree from an accredited institution required
    • In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position
    • This experience is in addition to the minimum years listed in the Experience Requirements above

 

Key Qualifications

  • Must have a valid California Driver's License
  • Proficiency with Microsoft Windows operating system, Windows 10, Microsoft Office 2013/2016/2019/Office 365 products: Word, Excel, PowerPoint, and Access
  • Strong documentation skills and organizational skills. Excellent written and verbal skills required
  • Strong attention to detail a must
  • Word processing and data entry involving computer keyboard and screens, distribution of supplies and equipment to in-house departments
  • Must be able to lift, push or pull up to 50 lbs.  Items weighing more than 50 lbs. will require assistance when moving.  Back support belts must be worn when lifting, pushing, or pulling items
  • Position is eligible for either Hybrid work location or fully Onsite work location dependent upon business needs and leadership approval.

 

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

USD $30.72 - USD $39.94 /Hr.

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