Analyst II - Test Governance & Coordination

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of Vice President of Business Relationship Management and BSA Department, this position aids in the development of the quality standards, audits, Test Intake/planning process, and User Acceptance Test coordination.  This position will serve as a liaison between IT and several business units to ensure Testing progress is tracked, updated, and reported out as scheduled for projects. Duties also include continuously improving processes and a variety of complex assignments that are delegated by management in terms of objectives rather than specific instructions. Provide guidance to other Analysts.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• Hybrid schedule
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Participate and lead the development of the quality standards, educating teams on the quality standards, and conducting governance checks.
2. Responsible for auditing the UAT activities and ensuring User Acceptance Test delivery
3. Plays senior role in UAT Test Coordination across several business teams on several new projects, Product upgrades, releases, and CR implementations
4. Collaborate with PMs/ BPEs/ QE Engineers/Vendors/Business teams and various other parties as part of Test Governance
5. Participate in Test Intake/planning and Test Estimations
6. Contribute to the UAT test strategy/test plan (task list & owner, testing scope, test data needs, test environments, configuration needs, locations/logistics, etc.)
7. Contribute to the UAT Kickoff (status, reporting, DevOps access/training, application training, etc.)
8. Contribute to the daily planning and execution of UAT test scripts
9. Perform Functional Testing activities on various applications as needed
10. Assist in the development and implementation of metrics and maintenance of Visual Management Tools
11. Participate in daily UAT standups and report status updates
12. Participate in scheduled calls with extended project team members
13. Build and manage UAT test scripts in DevOps (own structure, load test scripts, and manage test scripts)
14. Gather Test results from various Business teams as part of UAT testing and upload test results back to Test management tools (DevOps/WF)
15. Manage UAT defects - verify the execution of test plans, manage and report on defects
16. Contribute to data set for UAT test script execution (define Test datasets between the various business teams for End-to-End test coverages)
17. Assist in the development and maintenance of policies and procedures related to job functions, procedures, and technical guidelines
18. Coordinate and prepare documentation for internal/external audits
19. Train and provide guidance to other Analysts in the team as needed

Education & Requirements 

• Three (3) years in IT Quality Assurance
• Prior experience in utilizing Test Management Tools
• Prior Experience in coordinating UAT testing with business teams
• Experience successfully managing business relationships with stakeholders required
• Experience Health Plan Operations and Government Programs preferred
• Experience in healthcare is desirable
• Bachelor’s degree in Public or Business Administration, Health Care, Computer Science, Mathematics, or Accounting or related field from an accredited institution required

Key Qualifications

• Knowledge of Managed Care systems and client/server applications – Preferred
• Understanding of SDLC life cycle and QA methodologies
• Knowledge of health plan business operations – Preferred
• Principles and methods of systems analysis for data processing – Required
• Principles of sound testing methodologies – Required
• Knowledge of Test Management and Reporting Tools- Required
• Knowledge in Test Planning and Estimates- Required
• Sound research techniques – Preferred
• Proficient in Microsoft Office Suite programs including Visio - Required
• Project management understanding and skills - Preferred
• Excellent written, and oral communication skills - Required
• Proven analytical and problem-solving capabilities – Required
• Ability to work independently, under pressure, balances multiple projects and deadline driven - Required
• Ability follow-through and track all outstanding tasks and coordinate with assigned owners to ensure tasks are completed timely - Required
• Ability to grasp new ideas and concepts quickly - Required
• Ability to successfully present ideas in an audience-oriented manner – Required.
• Ability to manage multiple projects of varying complexity, priority levels and deadlines - Required
• Strong work ethic and highly self-motivating and directing - Required
• Successful working in a team-oriented, collaborative, and changing environment - Required
• Willingness and ability to learn – Required
• Must be detail-oriented with strong organizational skills - Required
• Demonstrate a commitment to support IEHP’s strategic priorities to become a 5-Star Health Plan
• Demonstrate commitment to Team Member Engagement by participating in projects/tasks/activities that promote Team Member excitement and enthusiasm for their role, increased work effort, and commitment to the organization
• Makes necessary adjustments to work shift ensure completion of projects and to meet deadlines, e.g., system releases, critical milestones

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday - Thursday onsite in Rancho Cucamonga, CA)