Temporary Community Health Worker - Behavioral Health & Care Management

This position is a temporary role facilitated through one of our contracted agencies and is not a direct employment opportunity with IEHP. The contracted agency offers an assignment length of up to six months, during which the candidate will provide support for IEHP.

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general supervision of the Manager and direct supervision of the Supervisor, the Community Health Worker (CHW) will be responsible for supporting Members in improving their health and well-being, through outreach and engagement activities, which are primarily field based. The CHW works closely and collaboratively with the care management program Team, as well as with the designated medical teams, to ensure high quality and seamless care for Members. This position may support multiple units with the Health Services Division.

This is a Bilingual (English/Spanish) position. The Team Member in this role must take a language proficiency assessment and must receive a passing score.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

1. Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP, Integrated Transitional Care and/or Providers to improve collaborative process. 
2. Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.
3. Responsible for engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member’s sense of control over their whole health.
4. Responsible for building and maintaining a positive working relationship with Providers, including, but not limited to, communication via in-person, over the phone, and through digital means such as email and fax.
5. Responsible for promoting a collaborative and effective working environment within the care management program and integrated transitional care teams by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility and sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions. 
6. Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving outcomes. 
7. Ensures documentations are accurate, useful and in compliance with regulatory requirements and accreditation standards.
8. Participates in all appropriate staff meetings or other activities as needed.
9. Delivering information about health and wellness in ways that the community can easily understand and providing information on IEHP Member benefits and services.
10. Providing advocacy on behalf of IEHP Members in the home, the community, and in provider organizations. 
11. Collaborates on Member care issues with other Team members and consults with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature.

Education & Experience

• High School Diploma or GED required
• Two (2) years of experience as a CHW, Promotora, or Health Navigator, or two (2) years of experience working in community outreach, case coordination, delivering presentations/training to varied audiences, customer service, or within a medical office
• Experience working in a multi-cultural community and understanding of those. Experience working in a Behavioral Health or Substance Use Disorder program preferred
• Successful completion of an approved Community Health Worker program or will complete within six (6) months of hire.
• This is Preferred Bilingual position.

Key Qualifications

• Must have a valid California Driver’s license and valid automobile insurance

• Knowledge of the community the CHW will be working in, especially non-professional resources, and their reputation in the community. Understanding of and sensitivity to mental health conditions and addictive disorders. Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both. Understanding of, and a commitment to, high preforming team practices

• Highly skilled interpersonally with excellent teamwork and relationship skills. Highly skilled in interpersonal communication, including resolving conflict.
• Able to sufficiently engage members in a variety of settings, including on the phone, at Member’s homes, in hospitals and other settings
• Ability to develop relationships with community members and leaders, including in the faith-based community
• A high degree of skillful decision making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts
• Able to develop effective relationships with team members, despite working primarily in the field  

Start your journey towards a thriving future with IEHP and apply TODAY!

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