Trainer II - Grievance & Appeals

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general supervision of the Department Leadership, the Trainer II is responsible for designing, developing, and facilitating engaging learning modules, programs, resources, and events, ensuring IEHP can develop and retain talent while creating a culture of learning. The Trainer II coordinates and delivers training covering a wide range of topics for large and small groups or one-on-one, either in person or virtually.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Conduct multiple training classes on an ongoing and frequent basis.
2. Perform advanced formatting functions using Microsoft Office and other programs as needed.
3. Prepare training resources including the use of Word and Power Point as well as printing, copying, and binding training materials, manuals, and handouts.
4. Promote “Team Culture” through all interactions.
5. Ensure a welcoming environment for training attendees.
6. Communicate effectively with management and training department staff.
7. Work closely with other trainers and serves as their backup as needed.
8. Assist in the scheduling of training sessions.
9. Assist in the scheduling of training classrooms and facilities.
10. Set up classrooms for training sessions as needed including coordinating classroom set up with facilities and IT.
11. Work with subject matter expert to help validate content is current.
12. Collect feedbacks from trainees.
13. Participate in train the trainer sessions, in order to be prepared to deliver content.
14. Develop curriculum for new training programs.
15. Develop curriculum for new training programs as well as reviews, evaluates, and modifies existing curriculum as needed.
16. Maintain knowledge of policies in accordance with applicable regulatory requirement, external laws, and accreditation standards as it relates to the assigned business unit (BU).
17. Assist in the training needs analysis process.
18. Research, analyze and recommend external training programs.
19. Audit and maintain library of training material and index of training sources.
20. Attend conferences/trainings and bring back best practices to share with team in formal setting.
21. Conduct needs analysis.
22. Maintain Pre/Post training focus.
23. Perform at intermediate competency for WebEx/E-Learning.
24. Collaborate with Lead trainers on initiatives.

Education & Requirements 

• One (1) or more of the following scenarios will be considered as qualifying experience:
  • Two (2) or more years of experience as a “Trainer" Or
  • Subject Matter Expert (equivalent to four (4) or more years of relatable experience) in the assigned department
• Bachelor's degree from an accredited institution required. In lieu of a Bachelor’s degree, one of the following applicable scenarios may be considered:
  • In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.
    • Two (2) years of progressive experience in Training
    • Two (2) years of relevant work experience
  • Candidate with an active, unrestricted, and unencumbered Registered Nurse (RN) issued by the California BRN without a Bachelor’s degree will require a total of two (2) years of progressive experience in Training.
  • Candidate with an active, unrestricted, and unencumbered Vocational Nurse (LVN) license issued by the California Board of Vocational Nursing and Psychiatric Technicians without a Bachelor’s degree will require a total of four (4) years of progressive experience in Training.
• ATD Master Trainer Certification preferred

Key Qualifications

• Foundational knowledge of managed care practices
• Intermediate knowledge of fundamental training/ learning techniques for adult learning
• Must have thorough understanding of IEHP, department, policies and procedures typically gained from previous work experience
• Must have advanced understanding of learning, processes, and terms evaluation methods
• Must have working knowledge of office equipment
• Must be proficient in Microsoft Office, including Word and Power Point
• Must have advanced formatting and technical skills
• Must have excellent written and oral communication skills to produce and deliver quality training programs
• Ability to learn new computer software as needed
• Must be comfortable with public speaking and at ease moderating training classes often consisting of attendees with diverse personalities and backgrounds
• Must have ability to recognize the importance of customer service and work to incorporate traits of outstanding service into all facets of the training program
• Must adapt easily in an environment of constant change
• Must have attention to detail and the ability to multi-task
• Ability to understand and implement program objectives

Start your journey towards a thriving future with IEHP and apply TODAY!

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA)