Trainer I - Provider Services

What You Can You Expect?

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under general supervision of the Department Leadership, the Trainer I is responsible for partnering with level II trainers in designing, developing, and facilitating engaging learning modules, programs, resources, and events, ensuring IEHP can develop and retain talent while creating a culture of learning. The Trainer I delivers training covering a wide range of topics for large and small groups or one-on-one, either in person or virtually.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

1. Conduct multiple training classes on an ongoing and frequent basis.
2. Perform intermediate formatting functions using Microsoft Office and other programs as needed.
3. Prepare training resources including the use of Word and Power Point as well as printing, copying, and binding training materials, manuals, and handouts.
4. Promote “Team Culture” through all interactions.
5. Ensure a welcoming environment for training attendees.
6. Communicate effectively with management and training department staff.
7. Work closely with other trainers and serves as their backup as needed.
8. May schedule training sessions.
9. May schedule training classrooms and facilities.
10. Set up classrooms for training sessions as needed including coordinating classroom set up with facilities and IT.
11. Work with subject matter expert to help validate content is current.
12. Collect feedback from trainees.
13. Participate in train the trainer sessions, in order to be prepared to deliver content.
14. Perform at basic competency for WebEx/E-Learning.
15. Assist in the Development of curriculum for new training programs.

Education & Requirements

• One (1) or more of the following scenarios will be considered as qualifying experience:
  • One (1) or more years of experience as a “Trainer"
  • Subject Matter Expert (equivalent to three (3) or more years of relatable experience) in the assigned department
• High school diploma or GED required.

Key Qualifications

• ATD Master Trainer Certification preferred
• Foundational knowledge of managed care practices
• Foundational knowledge of fundamental training/learning techniques for adult learning
• Must have thorough understanding of IEHP, department, policies and procedures typically gained from previous work experience
• Must have working knowledge of office equipment
• Must be proficient in Microsoft Office, including Word and Power Point
• Must have excellent written and oral communication skills to produce and deliver quality training programs

Start your journey towards a thriving future with IEHP and apply!

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA)