Senior Coordinator - Community Behavioral Health

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Clinical Director of Community Behavioral Health (CBH), the Community Behavioral Health Senior Coordinator is responsible for providing administrative and coordination support in the areas of development and implementation of operational policies, strategies, and initiatives that support the overall projects related to the Community Behavioral Health Team Members. This position also interacts with members facilitating various tasks related to supporting the team.

Applicable to Bilingual job code only - This is a Bilingual (English/IEHP Target Language) position. The Team Member in this role must take a language proficiency assessment and must receive a passing score.

Key Responsibilities:

1. Perform a broad range of administrative duties for the Community Behavioral Health Program demonstrating initiative and sound judgment in handling confidential information.
2. Schedule, coordinate and attend Community Behavioral Health meetings, ensuring presentations are completed, documents are developed, and minutes and action items are tracked and managed.
3. Coordinate departmental office administration, including word processing and other computerized applications, record management, and general overall office management.
4. Coordinate departmental and Committee meetings including preparing sign-in sheets, agenda, meeting rooms, meeting minutes and meeting documents. Assist in coordinating items to be presented by Team Members and upload presentations.
5. Place office supply orders and maintain inventory. Ensure orders are complete and accurate, including verifying materials received and reconciling discrepancies.
6. Exercise independent judgment and discretion in such tasks as scheduling appointments and managing Community Behavioral Health Leadership and team calendars. Coordinate one-on-one meetings, annual reviews, training sessions and ad hoc meetings for Director of Community Behavioral Health
7. Complete Team Member Access Request Forms and administrative department orientation for new Team Members.
8. Prepare and coordinate plans for visitors including access badges, internet access and directional maps.
9. Prepare and coordinate travel arrangements including vehicle reservations, travel requests, itineraries, and reimbursement requests.
10. Act as primary liaison to Human Resources, Mailroom, Helpdesk, and Facilities to coordinate and assist with support request.
11. Assist with job aids, workflows, standard operating procedures and redlining policies initiated by Community Behavioral Health Leadership.
12. Manage expenses for related licenses, subscriptions and educational/clinical society memberships.
13. Maintain all promotional items which includes ordering, inventory, and stocking necessary materials.
14. Oversee Community Behavioral Health sponsorships and responsible for collecting necessary information for submission to Community Partnerships.
15. Tracking and trending Community Behavioral Health Budget utilization.
16. Assist the department as needed at events held within the community that may at times be held on occasion on evenings or weekends.
17. Responsible for any other duties as required ensuring Health Plan operations are successful.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Education & Experience

• Five (5) years of experience in an office environment within a healthcare setting working with Microsoft applications.
• High school diploma or GED required.

Required:  Applicable to Bilingual job code only - Bilingual (English/IEHP Target Language) - written and verbal skills required.

Key Qualifications

• Understanding of and sensitivity to multi-cultural communities. Knowledge of Medi-Cal/Managed care environment preferred.
• Knowledge of Managed Care Plan operations preferred.
• Demonstrated proficiency in Microsoft products:  Word, Excel, Power Point, and Access, sufficient for use in all aspects of an office environment. A minimum requirement of 55-60 wpm. Excellent communication and interpersonal skills. Strong organizational and time management skills. Must demonstrate critical thinking skills.
• Ability to establish and maintain effective working relationships both within and outside of the organization.  A wide degree of creativity and latitude is expected. Strong work ethic and possess a willingness and ability to learn. Extremely organized, with sharp attention to detail. High degree of patience. Strong team player and proactive problem solver capable of accomplishing program goals and work independently. Must demonstrate mature judgment, initiative, and the ability to maintain Member confidentiality.

Start your journey towards a thriving future with IEHP and apply TODAY!