Analyst I - Health Equity Operations

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of Health Equity Operations leadership, the Analyst I - Health Equity Operations is responsible for the development, monitoring and implementation of projects related to Health Equity Operations across the organization for projects not managed by the PMO, which may include, but not limited to 1.) Health Equity programming related to all populations with internal and external entities and 2.) Social Determinants of Health impacting Seniors and persons with Disabilities (Cultural linguistics and Disability Sensitivity Programs, SDoH Initiatives). The Analyst I – Health Equity Operations is responsible for using qualitative methods to analyze the effectiveness, accessibility, and cultural appropriateness of organizational programs by utilizing data prepared by reporting units (e.g. Medical Operations, Quality Systems, etc.). This position must be competent in the technical and reporting needs related to the operations of the Health Equity Tile team and initiatives, social media sites, and relationship management database.

Major Functions (Duties and Responsibilities)
 

1. Work on the development and implementation of mid to large-scale initiatives for Health Equity program design and strategy connection, to ensure timely and accurate completion of program objectives. 
2. Collaborate with directors, managers, and external partners to manage and disseminate key elements impacting department-related projects.  
3. Develop and/or deliver presentations related to various departmental projects on occasion. 
4. Apply universal knowledge of concepts, practices, and procedures of project management. Complete and maintain thorough documentation and communication with all key partners for each interrelated project. 
5. Create and maintain well documented dashboards, project timelines, milestones and weekly status reports for multiple projects that run concurrently together. Work closely with department staff to ensure all project documents are completed throughout each project life cycle. 
6. Continuously and proactively manage changes in the scope of projects, identify risks and devise contingency plans as needed.
7. Effectively communicate project expectations to all team members and stakeholders in a timely manner. This includes setting and continuing to manage project expectations and offering fundamental deliverables with all team members and stakeholders. 
8. Participate in strategic planning with regards to program development and assist with program assessments ensuring programmatic goals are well documented. 
9. Develop systems and processes with other IEHP resources to support operational strategies for multifaceted, strategic and complex projects. 
10. Accountable for the management and maintenance of information/document storage, organization and continuity of information gathered through various practice management resources and tools. 
11. Collaborate with and interacts with internal IEHP departments such as Quality Informatics and Medical Operations to generate various types of reports related to clinical and social transformation and integration projects that support the departments development and growth. 
12. Analyze departmental program requirements and develop the following:
    a) Scope of work requests for proposals 
    b) Program impact reports as regulatory requirements evolve 
    c) Workgroup status reports for assigned projects.
13. Conduct research and exploration as assigned to develop trainings for health professionals on topics including health equity, health disparities, Social Determinants of Health initiatives, disability, cultural and linguistic competency, focused on community health prevention. 
14. Research programs for Health Equity by gathering community data to assist in the development of annual population assessments. 
15. Create and maintain productivity reports and ad hoc reports as directed by Department Leadership. 

16. Develop marketing collaterals for initiatives by using carious graphic design programs (e.g. Photoshop, InDesign, Illustrator, Vizio) in collaboration with organization stakeholders. 
17.  Collaborate with the Marketing Departments and Community Representatives on the development of collaterals, PowerPoints, and items for Unit initiatives. 
18. Recommend development of new departmental policies and procedures to departmental leadership.
19. Support the development and creation of ongoing training materials, training schedules, curriculums, and working in team setting with other Team Members, as well as maintaining positive communication with other departments.
20. Cultural and Linguistic Services:
    d) Assist unit’s leadership with contract Intake and Renewal and serve as a liaison with the unit’s vendors. 
    e) Facilitate the timely and appropriate preparation of Board write-ups to be presented at the IEHP Governing Board meetings.
    f) Lead the development of Request for Proposals (RFP) for external products and / or services.
    g) Provide analytical support to the Community Advisory Committee (CAC) and health equity programs.  
    h) Maintain the Inland Empire Disabilities Collaborative website, social media sites and relationship management database.
    i) Support the Inland Empire Disabilities Collaborative Board of Directors as Board Secretary and custodian of all organizational records and documents. 
21. Health Equity Operations: Complete and/or respond to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits, and evaluations.
22. Any other duties as required ensuring Health Plan operations are successful.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Education & Experience

• Two (2) years of experience in administration or program/project management including assigning, tracking, and monitoring project tasks in a health care system or health plan.
• Experience required using project management software, such as MS Project or equivalent.
• Experience required with MS Excel at an expert level and ability to create complex spreadsheets.
• Experience required with MS Visio at a basic level. Experience required in generating reports and preparing charts and graphs.
• Experience required in managing social media platforms, SaaS-based content management systems and relationship management systems.
• Experience required in database manipulation and running queries.
• Bachelor's degree in Public Health, Health Administration, Business Administration, Social Work, Education, Sociology, or a related field from an accredited institution required.

Key Qualifications

• Demonstrated proficiency in Microsoft products:  Outlook, Word, Excel, Power Point, and Access, sufficient for use in all aspects of an office environment.
• Knowledge of computer programs such as SQL required. Understanding of and sensitivity to multi-cultural communities.
• Excellent writing skills with the ability to draft reports.
• Interpersonal skills, including but not limited to, appropriate communication, including resolving conflict, excellent teamwork, and relationship skills, speak confidently and clearly to large audiences, active listening, and strong writing ability. Relationship skills, including but not limited to compassion, and motivational interviewing.
• Professional skills, including but not limited to observing ethical and legal rules, identifying situations calling for mandatory reporting, ability to objectively report data, critically review data and identify targeted areas for program activity.
• Candidate must possess strong analytical skills. Identify issues and problems, develop solutions, and prepare recommendations, including policies and procedures.
• The ability to work independently.
• Ability to multitask, exercise independent judgement, and build effective working relationships.
• A wide degree of creativity and latitude is expected.
• Strong work ethic and possess a willingness and ability to learn.
• Extremely organized, with sharp attention to detail.
• Exceptional follow-through abilities on outstanding tasks with little supervision or guidance and coordination with assigned owners to ensure tasks are completed timely.

Start your journey towards a thriving future with IEHP and apply TODAY!