What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the direction of the Senior Director of Commercial Products, the Director, Product Implementation - Medicare & Commercial, will lead the annual product renewal and implementation projects to support the Medicare D-SNP and Covered California lines of business. Key duties include the development of detailed project plans, oversight of activities from impacted functional areas, and responsible for the delivery of capabilities and products needed for Open Enrollment and targeted Go-Live date. This position will work closely with Division and Department Leaders in the development of product/capability requirements, timeframes, and success measures. The Director, Product Implementation - Medicare and Commercial will ensure products’ adherence with Federal and State regulations, contractual and licensing requirements, and the Plan’s functional departments business requirements.
Key Responsibilities
1. Lead annual product implementation activities for Medicare and Commercial (Covered California) which will include managing the delivery of critical capabilities, and define configuration requirements and system changes, and meet all required business and regulatory time frames.
2. Oversee the development of a consolidated project plan, with detailed business requirements from all impacted functional teams.
3. Work with Division and Department leaders across the organization to ensure appropriate resources are assigned to support planning and implementation phases of new or enhanced benefits, products, programs, or pilot projects.
4. Collaborate with stakeholders to track project progress, risks, and facilitates cross-functional solution development.
5. Provide detailed project reporting and other communications as needed, to Division and Department leaders.
6. Deliver required member-facing regulatory documents for all required channels (print, website, portals) within required time frames.
7. Identify potential risks, project charge, and scope. Recommend in design of appropriate mitigation and contingency plans. Support in identifying best practices to drive product integrity, service excellence, and efficiency.
8. Support capabilities to support member retention and new member enrollment during the Medicare Annual Enrollment Period and Covered California Open Enrollment. Ensure Sales, Marketing, delegated vendors and front-line teams have timely access with benefit trainings, explanation of benefit design, member materials, sales and marketing collateral, talking points and program education, configuration and benefit display requirements.
9. Build and manage a team to support business needs, including recruiting, training, and coaching Team Members.
10. Lead a team to reflect IEHP’s Vision, Mission, and Values, ensuring focus on the member and effective collaboration with other business partners.
11. Any other duties as required ensuring Health Plan operations are successful.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
Education & Experience
Key Qualifications
Start your journey towards a thriving future with IEHP and apply TODAY!
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