Director, Product Development

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Senior Director, Commercial Products, the Director, Product Development will be responsible for developing product portfolios for all IEHP lines of business:  Covered California, Medicare Advantage, Dual-eligible Special Needs Plans (D-SNP), and Group products.  This role will manage the product development lifecycle, drive projects to conduct market analyses, work collaboratively to articulate strategy recommendations, and monitor key product metrics.  In additional this leader will support product implementation, and other strategic initiatives to meet IEHP’s strategic membership growth objectives.  This position will work closely with Division and Department Leaders in the design of products, relying on industry research, historical Product performance, feedback from key IEHP stakeholders, and market trends.  The Director, Product Development will ensure products are aligned with IEHP’s Mission, Core Values, and Strategic Priorities and are in adherence with Federal and State regulations, contractual and licensing requirements, health plan accreditation, and the Plan’s functional departments business requirements.  

Key Responsibilities:

1. Apply in-depth knowledge of product benefit/coverage and regulatory requirements for Covered CA, Medicare Advantage, D-SNP, and Group products.  
2. Lead the organization through the ideation, planning, and implementation phases of new or enhanced benefits, products, programs, or pilots.
3. Provide research and analysis to assist IEHP’s Executives and leaders in making decisions regarding the strategic direction of Covered CA, Medicare Advantage, D-SNP, and Group products.
4. Develop, design, and manage product life cycle activities and specific strategic initiatives.
5. Develop product roadmap, defining scope and prioritization for execution.  Collaborate with key stakeholders in a matrixed environment and work cross functionally on execution.
6. Identify potential execution risks, manage project changes, and scope as necessary to meet business objectives. Recommend appropriate mitigation and contingency plans.  Drive changes to ensure product integrity, service excellence, and efficiency. 
7. Provide product support to internal and external stakeholders for annual product launch. Including, sales, marketing, growth and retention efforts, delegated vendors and front-line teams including assistance with benefit trainings, explanation of benefit design, member materials development and distribution, sales and marketing collateral, talking points and program education, configuration and benefit display requirements.
8. Develop training materials and conduct annual and ongoing product training as required.
9. Work with appropriate Divisions and Departments for all product modifications. Covered California and DSNP product benefits and plan designs may change each year due to regulatory requirements and/or business driven changes.  
10. Cultivate and maintain positive working relationships at all levels of the organization to ensure positive collaboration to identify, assess, and prioritize upstream and downstream impacts of the Covered CA, Medicare Advantage, D-SNP, and Group product initiatives throughout the organization.
11. Build and oversee Product Manager team, provide training and skills development to support the product strategy and growth strategies.
12. Any other duties as required ensuring Health Plan operations are successful.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Education & Experience

• A minimum of eight (8) years of experience leading health benefit plan development/ implementation
• Experience with health plan operations
• Experience working within a matrix structure to deliver results
• Product management, strategic planning, and project management experience with demonstrated success of launching products via product lifecycle (concept ideation through launch) while leading cross functional collaborative teams
• Bachelor’s degree from an accredited institution required

Key Qualifications

• Excellent interpersonal and motivational skills with a proven ability to interact effectively at all levels of the organization
• Excellent organizational skills and attention to detail
• Excellent communication skills; verbal and written
• Microsoft Office programs including, but not limited to, Word, Excel, PowerPoint, Outlook, Access, and Project

Start your journey towards a thriving future with IEHP and apply TODAY!

Hybrid