IT Specialist I

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

As an IT Specialist I, you’re the frontline herp ensuring seamless technology experiences at IEHP. From resolving tier 1 and occasional tier 2 technical issues to managing company-wide IT equipment inventory, your role is dynamic and crucial. You order, configure, and deploy mobile devices, analyze and resolve computer-related issues, and administer user accounts. It’s an exciting position where you play a vital role in keeping IEHP’s IT landscape secure, complaint, and technologically advanced.

Key Responsibilities:

1. Responsible for ordering, configuring, and deploying company-wide mobile devices after proper approval and paperwork have been submitted to the help desk.
2. Develop end-user training curriculum and train users on application usage.
3. Analyze and resolve desktop computer, scanner, printer, and miscellaneous peripheral issues.
4. Manage and maintain accurate company-wide inventory of IT related equipment including but not limited to desktop computers, cell phones, scanners, fax machines, printers, laptops, monitors, hotspots, and any item deemed IT related.
5. Responsible for entering, updating, and closing service tickets through the help desk application, providing support at the desktop level, through remote software and at home user locations including but not limited to hardware\ software and VDI support.
6. Administration of user accounts on mutable application platforms.
7. Thoroughly document inconsistencies/ issues/ concerns for follow-up and /or resolution by the software vendor.
8. Report the status of assigned tasks and / or related problem issues to the application implementation team.
9. Create departmental workflow diagrams as they relate to the application program.
10. Develop policies and procedures related to application configuration, general usage, and maintenance.
11. Responsible for AD administration and integrity of AD information.
12. Responsible for Desktop Patch management scheduling and monthly reporting.
13. Responsible for managing and reporting desktop encryption monthly.
14. Responsible for detailed documentation of all processes to ensure Help Desk are secure and compliant with HIPAA requirements.
15. Responsible for planning and executing updates and new technologies as required to ensure production up-time is maintained.
16. Manage and maintain service delivery application servers, through support calls, renewal of third-party applications, and upgrades as required to ensure proper functionally.
17. Responsible for desktop security through USB and CD\DVD monitoring through policy settings.
18. Responsible for monitoring and reporting excessive Citrix Profiles.
19. Responsible for managing SFTP accounts, reporting, and monitoring.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Education & Requirements

• Minimum two (2) years working in an IT support environment while providing user administration and maintaining PC hardware and software
• Associate’s degree from an accredited institution required
• In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position
• This experience is in addition to the minimum years listed in the Experience Requirements above

Key Qualifications

• Proficiency with Microsoft Windows operating system, Windows 10, Microsoft Office 2013/2016/2019/Office 365 products: Word, Excel, PowerPoint, and Access
• Strong documentation skills and organizational skills. Excellent written and verbal skills required

Start your journey towards a thriving future with IEHP and apply TODAY!