Quality Improvement Facilitator I

Under the direction of management, the Quality Improvement (QI) Facilitator I assists in the facilitation of quality improvement initiatives, including planning, implementation, assessment, and monitoring.  The QI Facilitator I possesses knowledge of fundamental quality improvement concepts; and is able to apply the techniques of system design, project management, continuous quality improvement (e.g., brainstorming, cause and effect analysis, root cause analysis), and outcomes measurements with minimal coaching or oversight.

1. Collaborate with Quality team and business owners to coordinate quality improvement activities, identify appropriate resources needed, and coordinate schedules to ensure timely completion of projects. 
2. Participate in the development of regulatory and committee reports summarizing QI programs/activities and their success in reaching established goals.
3. Contribute to the education and training for leadership and Team Members relating to quality improvement concepts and organizational initiatives, which address gaps in knowledge, competency, or skills among internal team members.
4. Utilize established NCQA regulatory benchmark guidelines to determines quality gaps within the organization and provides suggestions for improvement programs to departments and quality team.  
5. Assist with the ongoing development of organizational quality improvement infrastructure including identification of organizational QI initiatives, tracking of project evaluations/studies, and tools and resources for project monitoring. 
6. Contribute to the development of recommendations for QI Leadership Team regarding performance gaps, program implementation, and performance outcomes in order to maintain an effective QI Program.  
7. Establish effective working relationships and maintain communication with department sponsors and quality improvement team.  

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.