Manager, UX Design

What You Can You Expect?

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! 

Embark on an exciting journey as the Manager, UX Design, shaping sophisticated digital experiences across web, mobile, and desktop channels. Be the driving force in user- centered design, leading a dynamic tram, and collaborating with stakeholders to enhance user journeys. Your role involves being a subject matter expert, leading UX designers, and fostering a culture of UX advocacy within IEHP. Dive into hands on-UX design, manage user research, and present compelling UX deliverables, influencing a design leadership culture.

Key Responsibilities

1. Subject Matter Expert (SME)  in the User centered design process and able to apply and execute the  design process with a goal to create sophisticated experiences across various design channels.
2. Understand organization and user needs and devise Digital experience  strategies in the pursuit of enhancing user experience. 
3. Take a journey-based view in terms of understanding user journeys and aligning the organization and current and future experiences on digital channels oriented towards evolving user journeys
4. Lead  a team of UX Designers and Visual Designers and guide and mentor them from a skills, knowledge and career path perspective.
5. Collaborate with  the Sr. Director – Head of Digital Experience in creating a culture of UX advocacy within IEHP.
6. Identify user requirements by researching and analyzing user needs, understanding business requirements, stakeholder objectives and aligning with technology, implementation strategy.
7. Manage and guide user research activities to understand user needs. 
8. Strong hands-on UX Design practitioner with the ability to design and build industry-standard UX Design artifacts like personas, user journeys, wireframes, and other UX deliverables.
9. Review and present UX deliverables to stakeholders and facilitate feedback discussions. 
10. Help with creating and maintaining the IEHP Design system.
11. Manage and guide visual designers and developers with their projects. Provide the understanding of technology execution models (e.g. Agile, waterfall) as it applies to the UX Design process. 
12. Hire, train, and manage support staff, while monitoring and evaluating outcomes and conduct performance reviews of each Team Member within IEHP guidelines.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks!

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements  

• Six (6) or more years of experience designing software applications (web, desktop or mobile) by following a user-centered-design (UCD) process.
• Three (3) or more years of leadership experience required.
• A sample portfolio to demonstrate design skills is required for a candidate to be evaluated.
• Bachelor’s Degree from an accredited institution required.
• In lieu of the required degree, a minimum of eight (8) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.

Key Qualifications

• Good knowledge of responsible design, accessibility standards, design languages and design systems.
• Design effort estimation and reporting progress
• Envisioning and creating experiences across various channels
• Strong understanding of UX, Customer Experience and Digital Strategy and able to drive strategic initiatives like digital transformation, UX roadmaps, process definitions & enhancements, product conceptualization & solutioning (web, mobile and multichannel)
• Experience working with design and brand agencies and ensuring target design outcomes.
• Proven experience bringing in “outside-in” perspectives and forward-looking trends to enable scalable experiences for IEHP.

Start your journey towards a thriving future with IEHP and apply TODAY!